At BADDGER – BUILT DIFFERENT, accessible at www.baddger.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
Full name
Phone number
Email address
Billing and shipping address
Order details and purchase history
Payment Information
Payments may be processed through third-party payment providers, including Razorpay. Payment details are handled by the relevant payment provider according to its privacy and security practices. We do not intend to store complete card numbers, CVV numbers, or other sensitive payment credentials on our website.
Technical Information
We may collect information such as your IP address, browser type, device information, pages visited, and website usage data through cookies or similar technologies, where enabled.
2. How We Use Your Information
We use the information collected to:
Process and confirm orders.
Arrange shipping and delivery.
Process payments and manage Cash on Delivery orders.
Contact you about order updates, delivery, returns, replacements, or refunds.
Respond to customer questions and complaints.
Improve our website, products, and shopping experience.
Detect, investigate, and prevent fraudulent or unauthorised transactions.
Meet legal, tax, accounting, and regulatory obligations.
Send promotional messages where permitted by applicable law and, where required, with your consent.
3. Payment Security
Our website may use Razorpay or other authorised payment providers to process online payments. When you make a payment, your payment information may be collected and processed by the relevant provider under its applicable terms and privacy policy.
BADDGER does not ask customers to share their passwords, OTPs, CVVs, or complete payment credentials through email, phone calls, or social media messages.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Payment providers: To process online payments and refunds.
Courier and delivery partners: To deliver orders and provide tracking updates.
Website and hosting providers: To maintain and secure our website.
Analytics and marketing providers: To understand website usage and improve marketing, where applicable.
Government authorities or legal bodies: When required by law or to protect our legal rights.
These parties may process information in accordance with their own applicable privacy terms and legal obligations.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website traffic, and improve the shopping experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or checkout functionality.
Where required by law, we will seek consent for non-essential cookies or tracking technologies.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online platform or electronic transmission method can be guaranteed to be completely secure. We encourage customers to protect their account credentials and avoid sharing sensitive payment information.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, dispute resolution, and accounting requirements.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Raise a concern or grievance about the handling of your personal information.
Some information may need to be retained where required by law or necessary to resolve disputes or comply with legal obligations.
To make a privacy-related request, contact us using the details below.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment providers and courier tracking pages. These services operate under their own privacy policies and terms.
BADDGER is not responsible for the privacy practices of third-party websites. We encourage customers to review their policies before sharing personal information.
9. Children’s Privacy
Our website is intended for general shopping by customers who are legally able to make purchases. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal requirements apply. If you believe a child has provided personal information inappropriately, please contact us.
10. Marketing Communications
We may send order-related messages necessary to fulfil your purchase or provide customer support.
Promotional communications will be sent where permitted by applicable law. You may opt out of marketing messages by following the unsubscribe instructions, where available, or by contacting us.
Opting out of promotional communications will not prevent us from sending essential messages relating to your orders or transactions.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.
Any revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
